OUR TEAM

One of the hallmarks of Fusion Performance Group is our consulting and facilitation team. We do not hire trainers, we hire individuals who have lived the philosophies we are preaching and have a track record to prove its effectiveness.

Warren Cederberg

Warren Cederberg is the President of Fusion Performance Group.

Warren graduated in 1986 with a Bachelor of Commerce degree from the University of British Columbia. Prior to joining Fusion Performance Group, he was Area General Manager for Alberta and Saskatchewan with Nissan Canada Inc. His 11 Years with Nissan Canada provided varied experience in sales territory management, business management consulting, sales coaching and counseling, and a broad understanding of all aspects of business operations. This gave Warren the depth of knowledge required to provide excellent service to current and future clients. Since 1997, Warren has put this varied experience to work with our clients in both the automotive and the financial services industries.

Since joining the group of training companies, Warren has taken on a leading role in product and program development, client support, and business management.

In the training role, Warren has coached and trained the teams of some of our highest profile clients in the financial services industry. Warren's mandate is to expand our highly satisfied and successful client base. His approach is client driven and focuses on the pursuit of superior quality, variety, and timeliness of programs.

Warren is married with two children and calls Victoria, B.C. home. An avid mountain bike rider, Warren is a licensed member of the Canadian Cycle Association and races in the Master Sport category.

Kevin Neufeld

Kevin Neufeld is a sought after speaker and sales trainer. His unique outlook on the service side of selling allows participants to not only maximize their potential in sales but to feel good about the profession of selling. Organizations value his ability to create higher performance teams and convert corporate objectives to sales results.

The bulk of Kevin's career has been in either commission sales, sales management or helping companies achieve sales success. His association with Fusion Performance Group goes back to 1994. He has trained and coached sales and management performance with thousands of individuals representing hundreds of Financial Institutions, Insurance Companies, and Automotive Dealerships.

He has recently returned from a 2 year hiatus that saw him leading a team of six divisional managers and their staff in the high tech software industry. The experiences he has gained from being 'back in the trenches' and responsible for multi-million dollar revenue targets have only served to enhance his ability to assist his clients reach new levels of success.

He graduated from the University of Victoria in 1988 with a BA in Human Performance and numerous academic and athletic awards. A former Olympic Gold Medalist, he is currently the Director of Program Development for the Fusion Performance Group.

Time away from work will find Kevin and his wife Connie raising their sons: Matthew, and "the twins" - Kai and Travis. Because of their love of the outdoors and active lifestyle, they have chosen to make Victoria, BC their home.

Susan Fockler

Susan Fockler has been involved in sales since 1983. Prior to entering the financial services industry, Susan managed Marks Work Wearhouse in Prince Albert, Saskatchewan. She increased sales in an underperforming store that Marks was in the process of selling to the point where Marks wouldn't let Susan purchase the store. The time she spent at Marks gave her an opportunity to build a business and coach staff to accomplish their goals.

Susan entered the financial services industry as a teller with Scotiabank. She moved up the ladder quickly from teller to customer service representative to personal banking officer. Susan attended all of the sales & service training offered, became one of the top referral agents, and built a strong client base in a short time.

Susan joined the Prince Albert Credit Union in 1999 and soon accepted the position of regional training consultant for the District 8 & 9 Credit Unions. She developed a comprehensive regional training program for the I8 credit unions in the district. Susan's role within this program was to provide Sales & Service Training, Behavioral Competencies and CU Investing in Me programs. She was also responsible for developing training plans and coordinating facilitators to meet all other training needs. After considering a number of options for the delivery of a Sales & Service program for the District, she decided on the CSI program. Susan was licensed to facilitate the CSI Sales & Service program and delivered the program to more than 400 Credit Union Staff.

Susan now delivers the entire range of CSI programs for our financial services clients throughout Canada. Those who have attended a session with Susan comment on how she makes the session fun, interesting and empowering because of her enthusiasm, knowledge and facilitation skills.

When Susan is not at work she is kept very busy with her family and volunteer work with several organizations. Leisure time will find her traveling, fishing, or just enjoying the company of great friends and family.

Dan Leboe

Dan Leboe is a Director of Fusion Performance Group Dan has over 30 years experience in sales, sales management, and business ownership. He began his career as a retail automotive sales consultant. In 1980 he opened his own automotive dealership and developed it over a 16-year period. The growth of the dealership was strong, consistently outperforming the market share numbers by up to three times the national average while maintaining a exceptional used to new ratio.

Dan credits his success to having a dedicated staff and the exceptional training provided to his team. "This gave us a significant edge on our competition and allowed us to attain greater shares of our market with a significant increase in gross average and high customer satisfaction, developing a more professional approach and increasing our personal accountability for our performance."

As a successful dealer, Dan recognized the need for more effective floor traffic management systems. He co-developed software to meet the need of the most progressive automotive dealerships. This state of the art software was designed, developed and tested over a period of ten years. He currently manages the software development team on new product development initiatives. This understanding of customer database management and systems is a major benefit to the dealer with volume increases in mind. His dealership knowledge is well rounded allowing him to provide assistance from sales and management training, through to service department merchandising.

He sold the dealership in 1996 to family members and made a long planned move to Vernon BC. Since 1996, Dan has been training and consulting in the automotive and financial services industries. As one of our most senior training consultants, Dan has worked with many of the highest profile and most proactive dealers and financial institutions in the country.

Dan, his wife Darlene, and three boys reside in Vernon. Their active lifestyle has them involved in many activities like, Rock climbing, Scuba, Rodeo, Racquet sports to Skiing the extreme. His active history in aviation and many license endorsements has allowed them to travel the country extensively.

Larry Smith

Larry Smith's sales and management career spans over 30 years. He is well recognized as a professional, powerful and motivational speaker. Larry has the ability to communicate at all levels to effect positive and measurable results using a unique style of training which combines humor, warmth and sincerity. His vision for a stronger and more professional industry has seen the development and implementation of highly customized programs. This vision is founded on the belief that all production comes from people. People-based thinking is the cornerstone of his approach to training professionals.

As a senior member of the Fusion Performance Group team, Larry has been instrumental in attracting high profile clients from the financial services industry. The Canadian Western Bank, the Royal Bank of Canada, CIBC, the Canadian Mortgage & Housing Corp., various Credit Union Centrals, and individual credit unions of all sizes have utilized Larry's unique talents.

Larry has also provided training and consulting nationally and internationally in the Automotive Industry. His depth of experience has driven significant performance increases with automotive manufacturers, national dealer networks, motor dealer associations, and individual dealers of all sizes and product lines.

Larry is featured in the 12 Tape Financial Services and 12 Tape Automotive video training sets. These powerful training videos are at work in more than 1100 Automotive Dealerships, Banks, and Credit Unions across North America and overseas. Larry is as comfortable in front of the camera as he is in the training room!

Larry has just finished a 5 year project working exclusively with the largest BMW retail facility in New Zealand. Larry brings the premium brand perspective to the training companies - providing real world validation to our program development team. Larry's current projects focus on international business devlopment, business group and retailer network consulting, and keynote speaking.

He and Wendy are enjoying the lifestyle that Auckland, NZ provides.

Randy Moeller

Randy Moeller's sales and management experience spans over 27 years. After completing a Marketing Management degree at BCIT, Randy began his career with HFC/Household Trust. As manager, he led his team to increasing the mortgage and loan portfolio by 150% - annually! They were able to accomplish this during some economically challenging times by respecting and determining what the customer truly wants, needs, and desires; paying attention to detail; and by promising lots ñ and delivering more. Randy continued with portfolio management at Royal Bank before applying his strategies and experiences to the automotive industry in 1986.

Within 4 years, Randy was head Business Manager at the #1 retail volume Ford dealership in Canada. He achieved Peak Performer status, confirming his commitment to quality customer service as well as to profitability. With a desire to bring fresh faces and new ideas into the industry, Randy began to focus on classroom and in house training for Business Managers and Sales Consultants. In 1994, this lead to an opportunity to relocate his wife and 3 children from Vancouver to Vernon BC and to expand his automotive industry experience as General Sales Manager of a successful Ford dealership. During the following 6 years, Randy helped the dealership achieve the Summit Award for Excellence in sales and service, while personally maintaining his Peak Performer status.

In 2000, Randy committed himself to training, marketing, and consulting in the automotive and financial services industries on a full time basis. Always one to ìpractice what you preachî, Randy enjoys sharing his experiences, successes (and failures) to help our clients reach their goals. Randy is active in program development, marketing, and training facilitation. He believes in the power of quality products and support of quality people through training.

Away from ìthe officeî, finds Randy and his wife Pam trying to keep up with their three teens, Britney, Chelsea, and Brandon as they enjoy the numerous indoor and outdoor activities that the Okanagan Valley provides. Congratulations to his daughter's fastball team who Randy helped coach to Provincial finals!

Linda

Linda joined the training companies in 1999 bringing a Diploma from BCIT in Hospitality and Tourism Administration and 12 years experience in the Hotel Business. Her continuing education in Business Administration and client service skills keep the Victoria office running smoothly. Linda is a true believer that client service is #1.

As Executive Assistant, Linda manages trainer resources, scheduling, facility bookings, corporate travel, client satisfaction surveys, client communications, office accounting, and administration. She also coordinates the shipment of client product and video/DVD orders with our Calgary warehouse. Linda is often your first contact with the training companies and she is always concerned with providing the best possible client care.

Linda spends her spare time with her husband and daughter enjoying the outdoor activities beautiful Vancouver Island has to offer.

Chris Dudenas

Chris Dudenas' varied experience in Professional Training began as an officer in the Canadian Armed Forces where he led courses in new recruit training, leadership and instructional technique. He then very successfully transitioned into Corporate Training in the software industry. He developed a Reseller Certification program and instituted a North American Training Centre in California for a leading provider of enforceable electronic documents.

During the remainder of his time in high-tech, Chris advanced to directing, cultivating and supporting a world-wide network of resellers and integrators. This experience honed Chris' ability to quickly develop a crystal-clear picture of a partner's needs when it comes to growing their market and maximizing profit.

Chris is in the process of completing an MBA degree in Executive Management. Just prior to joining Fusion Performance Group, Chris pursued entrepreneurial opportunities in the security consulting industry and in the financial services market with a national chartered bank.

Chris and his wife moved to Victoria, BC in 1995 where they take every opportunity to enjoy the beauty of the West Coast. The other passion in Chris' life is sailboat racing where he competes in a variety of classes at both the local and international levels. Currently, he is in training to campaign a single-handed Olympic class boat.

Greg Andrews

Greg Andrews has been a highly successful sales professional since 1980. He brings to the Fusion Performance Group team 25 years experience as a Disability, Life, Investment and Benefits Insurance Broker.

Greg delivers on the Fusion Performance promise of hands on, in the trenches experience in sales and coaching.

Our clients appreciate how Greg's consultative and relationship building approach to Insurance Services can be applied to many of the sales positions within the financial services industry.

Greg is a 22-year director of the Quesnel & District Chamber of Commerce as well as a newly appointed director to Quesnel Economic Development Corp. and is an active member of the Rotary Sunshine Club.

Greg makes his home in Quesnel, BC with his wife of 27 years Judy. Their two girls attend UCC in Kamloops, BC.

For fun, Greg rodeos as an amateur team roper. He is blessed with a golf handy cap of 28 and hates the gym 6 days a week.