Tellers have the toughest job in the world when it comes to selling. They are told to spot opportunities, cross sell products and services all while keeping their line ups to a minimum.

Is it any wonder why they find it difficult to sell? Especially when you consider the customer usually wants to get in and out of the branch quickly.

This presentation includes:

A 20 minute DVD presentation that outlines the challenges associated with selling on the teller line and describes three simple steps a teller can take to get the customer to agree that they want to hear about the product they are thinking of selling. To reinforce the points there are a series of dramatizations that clearly show the techniques being used.

A 20 page workbook that is loaded with exercises to reinforce the skills taught in the DVD as well a quiz to measure retention of the material.

This flexible training resource can be used four different ways:

• 1. Classroom Training – In a class room setting you can view the DVD in its entirety and facilitate the exercises included in this workbook in approximately 2 hours.
• 2. Sales Meeting Content – The skills involved in this presentation can be broken out into four 20 – 30 minute mini training sessions perfect for the weekly sales meeting.
• 3. Self Study – An individual can run through the presentation and exercises on their own time meeting their manager periodically to answer quiz questions or review the exercises.
• 4. Coaching Resource – Use the select a scene menu to cover the skills you want to focus on with a team member during one on one coaching.